Stage 1 : Local resolution
Stage 2 : Complaint Review
Stage 3: Independent External Adjudication
Provide a written acknowledgement to the complainant of their request for independent external adjudication within 2 working days of the receipt of request. Stage 3 is handled by Independent Sector Complaints Adjudication Service (ISCAS) and patient should be directed to this service to provide details of their complaint.
Details of the ISCAS Code of Practice can be found at http://www.independenthealthcare.org.uk/iscas/iscas-publications/iscas-specificpublications/menu-id-643