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Complaints Policy

About the process

The British Hair Clinic operates a three-stage complaint process. All complaints should be raised directly with the Clinic Management at British Hair Clinic in the first instance (stage1). Complaints should be made as soon as possible and within six months of the event being complained about. Along with other leading healthcare providers, the British Hair Clinic encourages patients to visit and discuss their concerns in person. This makes understanding the complaint and concerns much easier and can often avoid unnecessary misunderstandings.

In the event the complainant is unhappy with the response to their complaint, they can escalate their complaint by asking British Hair Clinic to conduct a review of its handling (stage 2).

Finally, if the complainant remains dissatisfied, they can request independent external adjudication of their complaint (stage 3) through ISCAS (Independent Sector Complaints Adjudication Service).